Softlogic is equipped with up to date technical infrastructure which facilitates unhindered services at all time.
Our center utilizes primary and backup inbound/ outbound systems, stable telecommunications and the latest in predictive dialing and IVR systems.
Backup generators operate if needed.
Dedicated, qualified and experienced internal staff for infrastructure planning and support.
24 * 7 onsite infrastructure support.
Voice through IPLC from Tata Communications
Own Predictive Dialer from Touchstar with 24/7 support
All Data and Voice connections only through structured cabling. All desktops are virus Protected by Symantec.
The automated daily differential and weekly stable backup are done on regular basis. A well planned Network File Storage system is in place to generate backup.
Remote Call Monitoring facility is there.
Digital call recording facility is available.MP3 can be provided on request.
Full call recording can be provided.
Follows Best Practices in the Industry such as Change Management, Help Desk, Problem Management, SLA with Operations, etc.