Softlogic Systems

~Technology~

  • 1

    Softlogic is equipped with up to date technical infrastructure which facilitates unhindered services at all time.

  • 2

    Our center utilizes primary and backup inbound/ outbound systems, stable telecommunications and the latest in predictive dialing and IVR systems.

  • 3

    Backup generators operate if needed.

  • 4

    Dedicated, qualified and experienced internal staff for infrastructure planning and support.

  • 5

    24 * 7 onsite infrastructure support.

  • 6

    Voice through IPLC from Tata Communications

  • 7

    Own Predictive Dialer from Touchstar with 24/7 support

  • 8

    All Data and Voice connections only through structured cabling. All desktops are virus Protected by Symantec.

  • 9

    The automated daily differential and weekly stable backup are done on regular basis. A well planned Network File Storage system is in place to generate backup.

  • 10

    Remote Call Monitoring facility is there.

  • 11

    Digital call recording facility is available.MP3 can be provided on request.

  • 12

    Full call recording can be provided.

  • 13

    Follows Best Practices in the Industry such as Change Management, Help Desk, Problem Management, SLA with Operations, etc.

Untitled Document

Copyright 2016. All Rights Reserved. Softlogic Systems Pvt. Ltd.