Softlogic Systems

Training And Development

We at Softlogic realize the importance of having only top quality trainers as it is they who make the training a success. We do realize that as each of us has different fingerprints, so also each of us have different attitudes, skills, perceptions and motivating factors, which make a common system difficult to follow. Our trainers outshine in multitasking and create EXCELLENCE in each and every Individual.

Our Trainers

We at Softlogic realize the importance of having only top quality trainers as it is they who make the training a success. We do realize that as each of us has different fingerprints, so also each of us have different attitudes, skills, perceptions and motivating factors, which make a common system difficult to follow. Our trainers outshine in multitasking and create EXCELLENCE in each and every Individual.

Our trainers are pacesetters. A very practical, result-guaranteed training entitles employees absolute mastery over the nitty-gritty of call-center skills. Skill, attitude and knowledge are refined, developed to completion making one personally and professionally grow with us . Our trainers ensure competency through cradle to grave performance tracking and promptly updated modules.


Training Modules

  • Customer Support Strategies
  • Accent Neutralization
  • Business English (Spoken and Written)
  • Cross-Cultural Sensitization
  • Time Management
  • Accent Comprehension
  • Technical Writing/Documentation
  • Emailing and Instant Messaging
  • Intra-Organizational Interaction
  • Team Work
  • Sales and Negotiation
  • Technical Information Transfer
  • Reporting
  • Business Presentation

Our Training Includes

  • Accent Comprehension
  • Technical Writing/Documentation
  • Emailing and Instant Messaging
  • Intra-Organizational Interaction
  • Team Work

Unique Touch of our Training

Importance of Training

Presentations and role plays are executed on how the customres is cheated and what are all the disadvantages in indulging in it and how it affects the reputation of the company is clearly depicted to the trainess.

Meditation

During this module trainees are also taken into alpha state of mind through meditation and are made to understand not to use unethical call components during selling and to get relieved of stress.

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